Question 1

What is Instant Lead Alerts?

Accepted Answer

Instant Lead Alerts is a narrow SMS catch layer for small shops: it helps you catch leads that would disappear (missed calls, flaky email, or CRM push you never see) without learning a new CRM. Missed-call text-back (auto SMS to the caller when you miss a call), plus form and JobTread alerts with trust scoring. Plans start at $35/mo (Starter) with Growth and Pro tiers for higher missed-call volume, plus white-glove setup.

Question 2

Do you do missed-call text-back?

Accepted Answer

Yes. You keep your existing business number. When a call is missed, callers can leave a voicemail with Instant Lead Alerts (transcript + play link by SMS to your shop). If they hang up without a message, we text them back automatically. WordPress and JobTread SMS owner alerts are included too.

Question 3

How is Instant Lead Alerts different from Podium or Birdeye?

Accepted Answer

Those platforms are all-in-one communication suites (unified inboxes, reviews, marketing, often AI), typically priced in the hundreds per month and built around living in their software. Instant Lead Alerts is the opposite: a narrow SMS catch layer from $35/mo for shops that won’t learn a new CRM. We don’t replace your tools; we text you and text missed callers back so leads don’t vanish.

Question 4

How does pricing work?

Accepted Answer

Three monthly plans: Starter ($35, 75 missed-call events), Growth ($65, 250), and Pro ($125, 600). Form and JobTread lead alerts are unlimited on every plan. Extra missed-call events bill as soft overage at the plan rate. Consistently overaging is a cue to upgrade tiers. Missed-call text-backs keep running either way.

Question 5

Will I need a new phone number on my truck or Google Business Profile?

Accepted Answer

No. For missed-call catch, you keep your public number and set conditional call forwarding (no-answer / busy / unreachable) to Instant Lead Alerts. Customers still dial the number they already know. Form and JobTread alerts don’t change your phone number at all.

Question 6

How do I forward missed calls to Instant Lead Alerts?

Accepted Answer

On Connect, add Missed-call text-back to get your Instant Lead Alerts number, then pick your carrier or phone type (Verizon, AT&T, T-Mobile, iPhone, Android, Google Voice, or other VoIP). Follow the dial codes or settings for your case, then place a test call to your business number and let it miss. Connect verifies when the call hits us. Step-by-step guides: /docs/connect-missed-call.

Question 7

How do I get a text message when a new lead comes into Jobber?

Accepted Answer

Jobber does not send SMS for new requests. It relies on in-app push notifications, which miss you if the app isn’t installed, opened, or permitted. Instant Lead Alerts connects to your lead source (or a custom Jobber integration we set up) and texts your phone when a lead arrives, with a trust score so you know it’s worth answering. We help with setup from start to finish; you don’t need Zapier.

Question 8

How do I get SMS alerts for new customers in JobTread?

Accepted Answer

JobTread doesn’t natively text your phone for every new customer. Instant Lead Alerts has a JobTread connector that receives new-customer events and sends an instant SMS with name, phone, message, and a one-tap link. We register the webhook and send a test alert with you so you know it’s working. No DIY Zapier + Twilio stack to maintain.

Question 9

Does Jobber send text notifications for new requests?

Accepted Answer

No. Jobber emails and mobile push notifications cover new requests, but it does not send SMS texts for them. Many contractors want a text because they’re not on email all day and push alerts fail silently. Instant Lead Alerts fills that gap with reliable SMS lead alerts alongside Jobber, not instead of it.

Question 10

How can I get a text alert when someone submits my WordPress contact form?

Accepted Answer

Install the Instant Lead Alerts WordPress plugin (Fluent Forms and Contact Form 7 supported today), connect your site API key, and add the mobile number that should get alerts. Every submission is trust-scored and texted to your phone with a link to the full lead. We help with setup and send a sample alert so you’re not guessing whether it works.

Question 11

How do I get notified by text when a new lead comes in without using Zapier?

Accepted Answer

Use a dedicated SMS catch service like Instant Lead Alerts instead of chaining Zapier + Twilio. We handle CRM/form connectors, A2P 10DLC carrier registration, spam/trust scoring, missed-call text-back, and white-glove setup. WordPress and JobTread work out of the box. For Jobber, Housecall Pro, ServiceTitan, or other tools we can build a custom integration so you aren’t babysitting fragile multi-step Zaps.

Question 12

Can I get SMS notifications for Housecall Pro or ServiceTitan leads?

Accepted Answer

Yes. Instant Lead Alerts is built to sit beside any contractor CRM, including Housecall Pro and ServiceTitan. Those aren’t always one-click self-serve connectors yet; as part of onboarding we wire a custom integration and maintain it so new leads still text your phone. You keep HCP or ServiceTitan for jobs and scheduling.

Question 13

Does this replace my CRM?

Accepted Answer

No. Instant Lead Alerts sits alongside Jobber, JobTread, Housecall Pro, ServiceTitan, and the rest. Keep your CRM for jobs, scheduling, and invoicing. We fill the gap those apps leave open: a reliable text when a lead arrives, and a text back to missed callers.

Question 14

What CRMs / platforms does it work with?

Accepted Answer

WordPress and JobTread are ready today. For Jobber, Housecall Pro, ServiceTitan, or another stack, we build and maintain a custom connection as part of getting you set up, so you’re not stuck cobbling Zapier workflows yourself. Missed-call catch uses your existing phone number via conditional call forwarding.

Question 15

Do I have to set this up myself?

Accepted Answer

No. We help from start to finish: phones, connectors, a live test alert, and any custom integration work. Everyday use after that is just texts on your phone.

Question 16

Why not just use Zapier + Twilio?

Accepted Answer

You can, but A2P carrier registration, multi-step Zaps that break quietly, and per-platform mapping are where most DIY setups stall. We already assembled and maintain that path, including compliance, so you get one bill and someone to call.

Question 17

What happens to leads flagged as spam?

Accepted Answer

They are still captured, never silently dropped. Suspicious leads are tagged in the alert (or held to alert history, depending on your settings) so you can decide. You can mark spam from history to improve scoring over time.

Question 18

Is this extra on top of my CRM subscription?

Accepted Answer

Yes. You keep paying your CRM as usual. Instant Lead Alerts is a separate monthly service (from $35/mo) for SMS catch: trustworthy texts when leads come in, without replacing your existing tools.

Question 19

How does the spam / trust scoring work?

Accepted Answer

Every form or CRM lead gets a trust score from signals like submit timing, known spam identities, IP reputation, and common spam phrases. The score tags the alert so you know what looks off. It does not delete leads.

Question 20

Do I have to live in another app?

Accepted Answer

No. For everyday use you just get texts. Alert history is there if you need to double-check a score or mark spam, not another inbox you’re expected to check daily.

Instant Lead Alerts

Missed call → text them back, and ring the whole crew

Form & JobTread leads → trust score → text on your phone

SMS on your phone

Score every lead

White-glove setup

Connect what you already use

We prove it with a test text

You just get texts

What they ask of you

What we do instead

SMS catch layer only

From $35/mo for small shops

Lands when the app doesn't

Plans from $35/month

Built by Air Wing Web Design & SEO

Common questions

Instant Lead Alerts

Missed call → text them back, and ring the whole crew

Form & JobTread leads → trust score → text on your phone

SMS on your phone

Score every lead

White-glove setup

Connect what you already use

We prove it with a test text

You just get texts

What they ask of you

What we do instead

SMS catch layer only

From $35/mo for small shops

Lands when the app doesn't

Plans from $35/month

Built by Air Wing Web Design & SEO

Common questions

What is Instant Lead Alerts?▾

Do you do missed-call text-back?▾

How is Instant Lead Alerts different from Podium or Birdeye?▾

How does pricing work?▾

Will I need a new phone number on my truck or Google Business Profile?▾

How do I forward missed calls to Instant Lead Alerts?▾

How do I get a text message when a new lead comes into Jobber?▾

How do I get SMS alerts for new customers in JobTread?▾

Does Jobber send text notifications for new requests?▾

How can I get a text alert when someone submits my WordPress contact form?▾

How do I get notified by text when a new lead comes in without using Zapier?▾

Can I get SMS notifications for Housecall Pro or ServiceTitan leads?▾

Does this replace my CRM?▾

What CRMs / platforms does it work with?▾

Do I have to set this up myself?▾

Why not just use Zapier + Twilio?▾

What happens to leads flagged as spam?▾

Is this extra on top of my CRM subscription?▾

How does the spam / trust scoring work?▾

Do I have to live in another app?▾